Driving Excellence in India’s Evolving Insurance Ecosystem

The Indian insurance industry has changed significantly over the last decade. New technologies such as Artificial Intelligence, Machine Learning, Chatbots, and InsurTech solutions are transforming the way insurance products are designed, sold, and serviced. At the same time, customers now expect faster, simpler, and more personalized services across all touchpoints. With rapid changes in technology and customer expectations, insurance companies face growing challenges in keeping pace with market demands. They must adopt new digital tools while ensuring smooth operations, regulatory compliance, and cost efficiency. Delivering a better customer experience while maintaining strong operational performance has become a key priority for the industry.
To remain competitive, insurers need to rethink their strategies, processes, and business models. This includes improving customer acquisition, strengthening engagement, simplifying claims processes, and building flexible, technology-driven systems that can support long-term growth. The “Insurance Excellence Summit Awards 2026” will serve as a high-impact knowledge and networking platform, bringing together industry leaders, insurers, InsurTech players, regulators, and technology experts to discuss emerging trends, best practices, and actionable strategies. The summit will focus on navigating digital transformation across the insurance lifecycle—from customer acquisition and engagement to underwriting, claims management, and service excellence—while addressing challenges of trust, efficiency, and innovation in a rapidly changing market.

• Digital Transformation Across the Insurance Lifecycle
• Customer Experience, Engagement & Personalization
• Smart Underwriting & Claims Automation
• InsurTech Innovation & Emerging Technologies
• Regulatory Compliance, Trust & Operational Excellence